📍 Location: Runway East Aldgate, 2 Whitechapel Rd, London E1 1EW

Hybrid working -2 days in the office, 3 days are optional/can be work from home. (Tues/Wed usually at the office with the rest of the team). 

🍫 About Rhythm 108:
They craft indulgent treats with world-class chocolatiers and pâtissiers in Switzerland, designed for those perfect moments of pause. Their treats are vegan, organic, gluten-free, palm-oil-free, and utterly delicious. With glowing customer reviews and a reputation as the leading vegan chocolate brand, they offer indulgence without compromise.

Rhythm 108 believes small choices make a big difference. If you're passionate about purpose-driven business, making an impact, and working with one of the fastest-growing FMCG challenger brands, they want to hear from you!

📝 The Role:
As their Supply Chain & Customer Service Administrator, you’ll play a vital role in supporting sales, marketing, and operations to achieve ambitious goals while ensuring exceptional service for colleagues, clients, and consumers. Reporting to the Senior Operations Manager, this is a dynamic, multi-faceted role based at their London office.

🤝 Work Closely With: Global Operations Manager, UK Head of Sales, Brand Manager/Digital Marketing Executive, Business Development Executive & Operations Team (based in Switzerland)

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Key Responsibilities:

📦 Process daily orders and invoices efficiently.

🚚 Track orders end-to-end, resolving issues promptly and communicating updates.

✉️ Respond to consumer emails, resolving queries in the brand’s friendly tone of voice.

🤝 Build strong relationships with clients and third-party logistics providers.

📊 Update and analyse reports, offering insights and highlighting risks to guide sales teams.

🤖 Identify opportunities to automate processes and improve efficiency.

📈 Manage stock processes, ensuring availability and seamless operations.

🗓️ Support end-of-month stock closures for financial reports.

✨ Assist with administrative tasks like new line forms, sample send-outs, export admin, and promotional setups.

📈 Create client gap analyses and upsell products effectively.

🏢 Maintain office supplies, ensuring marketing materials and samples are replenished.

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ABOUT YOU

Someone passionate about making a difference with a dynamic and purpose-driven brand.

Strong organisational and communication skills.

A proactive problem-solver with a knack for process improvements.

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🚀 Why Join Rhythm 108?

Be part of a fast-growing, mission-driven brand.

Collaborate with a passionate and creative team.

Help them make indulgence better for people and the planet!

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📩 INTERESTED?

Express your interest by contacting your Foodchain Contact, or emailing: team@foodchainrecruitment.com. If you are new to Foodchain, you can contact us via LinkedIn or via the below link to discuss further.