βπ Location: Wimbledon Town Centre
π Job Type: Full-time
π About SERVED:
Served Coffee is a new independent coffee shop owned by Evolution Leisure Group (ELG) and is set to be opened this year as part of a wider rollout of 3-5 units across London in the next 18 to 24 months.
Offering a simple, recognisable and high-quality offering, the cafe will deliver a high-level experience in terms of both product and environment for fair prices. The cafΓ© will focus on providing consistent and quality coffee, plus other hot and cold drinks, delicious 'doorstep' sandwiches and baked goods and an approachable juice offering.
THE ROLE:
A passionate new independent coffee shop sets to make waves in the heart of Wimbledon. Committed to excellence in every cup, Served are on the hunt for a dynamic and experienced General Manager to lead the charge in opening their first site, inspiring the team, and delivering outstanding customer experiences.
π― KEY RESPONSIBILITIES:
π§ Operational Leadership:
Oversee the launch, ensuring everything is in place for a smooth opening.
Manage day-to-day operations, keeping the team engaged and workflow efficient.
Implement and uphold SOPs to maintain high standards of service, cleanliness, and quality.
Monitor inventory and manage supplies to meet customer demand.
π₯ Team Management:
Recruit, train, and supervise a diverse team of baristas and support staff.
Foster a positive, creative, and collaborative work environment.
Conduct regular performance evaluations and support professional growth.
π¬ Customer Experience:
Lead by example in delivering an outstanding customer experience.
Engage with customers and the community, gathering feedback and addressing concerns.
Drive initiatives to boost customer satisfaction and loyalty.
π° Financial Management:
Develop and manage budgets, including sales targets and expense control.
Analyze financial reports and make strategic decisions to enhance profitability.
Implement competitive pricing strategies aligned with market trends.
π― Quality Control:
Ensure the consistent delivery of high-quality coffee, drinks, and food items.
Collaborate with suppliers to source top-notch materials, responding to trends and seasons.
Enforce health and safety standards across the board.
ποΈ Community Engagement:
Build and nurture relationships with the local community, businesses, and organizations.
Develop and execute marketing initiatives to increase brand visibility and attract new customers.
Participate in local events to strengthen community ties.
ABOUT YOU:
Proven experience in a managerial role within the coffee or hospitality industry.
Strong leadership, organizational, and communication skills.
In-depth knowledge of coffee, preparation techniques, and equipment.
Familiarity with sustainability practices in the coffee industry.
Results-oriented with a focus on achieving business goals.
π Benefits:
Competitive salary with performance-based bonuses.
Opportunities for professional growth and advancement.
Supportive and inclusive work environment.
Free gym membership.
30 days of annual leave, plus your birthday off and an extra loyalty day for each year worked.
Employee Assistance Programme.
Cycle to Work Scheme.
Free hot drinks on shift, and much more!β
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If you are interested in this opportunity....Apply Now!